Role title: Sales & Marketing Assistant
Reporting to: Senior Researcher and Operations Manager / Client Services Director
Contract type: Permanent full-time or part-time position
Location: Discovery Park, Sandwich, Kent

We are recruiting a Sales & Marketing Assistant to join our growing Kent office based in Discovery Park, Sandwich.

About ESA Risk

ESA Risk is a relatively new, but fast-growing risk management and investigations business.

The brand was launched in 2020 and we now have offices in four locations: London, the Midlands, Manchester and Kent. We recently established our Kent office in Sandwich’s Discovery Park, where we are developing one of the company’s key hubs.

We support our clients by managing business risks, protecting and enhancing their profitability, and providing solutions when organisations need specialist assistance. We build strategic partnerships and add value to businesses worldwide by providing consulting, corporate intelligence, risk management and litigation support services.

Our clients include major accountancy firms, multinational corporations, lenders, high-net-worth individuals, investors and international law firms.

We are instructed on a broad range of projects, such as worldwide asset tracing (including crypto tracing), intelligence gathering, enhanced due diligence, fraud investigations and digital forensics.

We pride ourselves on the quality of our service and the speed of our response.

About the role

This is a great opportunity to work across the customer lifecycle and a key role in supporting ESA Risk’s growth. You will be in a position to influence the customer experience from the very beginning – by identifying target clients and tactics we may use to reach them – through to the development of client accounts through cross-selling, upselling and revenue growth.

Your efforts will be focused on optimising our sales pipeline. You will be involved in lead generation, as well as nurturing inbound leads into closable opportunities by booking in and project-managing new and follow-up sales meetings.

The key objectives of the role are to:

• Contribute to year-on-year increases in revenue.
• Contribute to growing key client accounts.
• Contribute to winning new clients.
• Move contacts from marketing to sales to operations.
• Maintain good client relations.

Typical areas of responsibility and tasks will include:

• Client communications – onboarding, event and meeting invites.
• Pipeline generation – reach out to prospects via email, telephone, networks, events and social media.
• Planning – thinking ahead about who we want to reach/see, where they are, and when and how it makes sense for us to approach them.
• Identification of opportunities – research potential targets, opportunities and leads, as well as the competitive landscape.
• Data management – population, enhancement, cleansing and archiving of contact data, particularly in HubSpot CRM.
• Quotation management – ensuring we follow through on the process to take advantage of more opportunities and improve internal reporting and development.
• Compliance – answer supplier onboarding questions when asked by clients/potential clients, and ensure ESA Risk is in the best position to win new accounts/work where there is a compliance requisite.
• Copywriting – communications to contacts, plus regular article writing and other marketing content creation.
• Reporting – demonstrate impact on a regular basis.

About you

You will be:

• Personable and excellent at building relationships.
• A strong communicator across different channels.
• Data-focused and digitally savvy.
• Organised and able to manage your workload effectively.

You must have:

• Excellent written and spoken English.
• A problem-solving mindset.
• A good understanding of data protection laws as applied to marketing, sales and contract fulfilment.

You should have:

• Experience working in a marketing, sales or related role.

Additionally, we’d love you to have:

• Experience / knowledge of the investigations and risk management market.
• Experience using key software for a commercial purpose – HubSpot (or another CRM platform), Mailchimp (or another email service provider), social media.

We will provide all necessary training on systems and processes.

How to apply

If you are interested in the Sales & Marketing Assistant role and would like to apply, simply send your up-to-date CV to us at hr@esarisk.com and we will be in touch.