Role title: Administration Assistant
Contract type: Permanent full-time position
Location: Discovery Park, Sandwich, Kent

About ESA Risk

ESA Risk is a relatively new, but fast-growing risk management and investigations business.

The brand was launched in 2020 and we now have offices in 4 locations: London, Manchester, Surrey and Kent. We recently established our Kent office in Sandwich’s Discovery Park, where we are developing one of the company’s key hubs.

We support our clients by managing business risks, protecting and enhancing their profitability, and providing solutions when organisations need specialist assistance. We build strategic partnerships and add value to businesses worldwide by providing consulting, corporate intelligence, risk management and litigation support services.

Our clients include major accountancy firms, multinational corporations, lenders, high-net-worth individuals, investors and international law firms.

We are instructed on a broad range of projects, such as worldwide asset tracing (including crypto tracing), intelligence gathering, enhanced due diligence, fraud investigations and digital forensics.

We pride ourselves on the quality of our service and the speed of our response.

About the role

This is a key role in a busy team delivering our process serving offering.

Process serving is (mainly) the delivery of legal documents to addressees by hand. The Administration Assistant role is part logistics, part client relationship manager, part report writer, and more besides.

This area of the business is fast-paced, highly responsive and focused on detail.

The successful candidate will learn from one of the most experienced process serving teams in the country, with a loyal and growing client base.

Typical areas of responsibility and tasks will include:

• Booking in jobs using our case management system.
• Liaising with clients to understand their instructions and update them on a job’s progress.
• Liaising with agents to ensure assignments are completed on time, meet the client’s needs, and follow the rules of service.
• Maintaining accurate records.
• Preparing formal reports and statements.
• Preparing invoices.
• Responding to enquiries.

The role may extend to administration of other services beyond process serving.

About you

You will be:

• Highly organised and efficient, and able to manage a high caseload.
• A strong communicator, comfortable working through phone calls and email.
• Professional, positive and proactive in your approach.
• Detail-orientated.
• Confident and able to manage multiple clients and external agents.
• Proficient in Microsoft Office tools – particularly Outlook, Word and Excel.
• A good typist, preferably with a typing speed of over 60 words per minute with very few mistakes.
• Confident learning new software.
• Flexible, able to adapt quickly to new/changing instructions, and prepared to work outside of standard office hours when required to meet clients’ needs.

You must have:

• Previous experience in an administrative role.

We will provide all necessary training on systems and processes.

How to apply

If you are interested in the Administration Assistant role and would like to apply, simply send your up-to-date CV to us at hr@esarisk.com and we will be in touch.