Report Fraud, the UK’s national reporting service for cyber crime and fraud, has launched as the central platform for submitting fraud-related reports. The service replaces Action Fraud as the primary reporting route for individuals and organisations across England, Wales and Northern Ireland. It became operational in December 2025, with a full public rollout in January 2026.

Operated by the City of London Police, Report Fraud aims to offer a clear, modern and streamlined reporting experience for victims of phishing, ransomware, business email compromise, CEO fraud and other online scams.

What the new service provides

Report Fraud introduces updates to the way fraud and cyber crime reports are submitted and managed:

• Structured reporting – A guided process supports users in submitting relevant information in a consistent format.
• Guidance and information – Reporters are provided with information on what types of fraud and cyber crime can be reported, along with details on what happens after submission.
• Victim support information – Reporters receive guidance and signposting to support services where applicable.
• National crime analysis – Submitted reports are incorporated into a centralised analysis function used to identify trends, patterns and repeat activity at a national level.

How reports are processed and used

Reports submitted through Report Fraud are reviewed and handled as part of the national fraud reporting framework:

• Intelligence assessment – Reports are assessed to identify links, patterns or indicators associated with organised or harmful criminal activity.
• Dissemination – Where reports meet established criteria or are linked to other cases, they may be shared with the relevant police force for further consideration.
• Reporter updates – In cases where police action follows, reporters may receive updates or a point of contact in accordance with the Victims’ Code of Practice.
• Ongoing intelligence use – Reports that do not result in immediate investigation are retained for intelligence purposes, supporting monitoring activity, disruption measures, or future investigations.

National reporting for fraud and cyber crime

Cyber crime and fraud are among the most prevalent and economically damaging crimes in the UK, costing individuals and organisations billions each year. Report Fraud intends to provide a single national gateway for reporting and intelligence that strengthens collaboration between the public, businesses, law enforcement and other agencies.

Further information, including how to submit a report, is available at reportfraud.police.uk.

Fraud investigations by ESA Risk

If you suspect that a fraud has occurred within your business and need advice or support on the next steps, we’re here to help.

Additionally, we can help you to prevent fraud from occurring through manager and employee training and resource provision.

For further details, contact our Client Services team, at advice@esarisk.com, on +44 (0)343 515 8686 or via our contact form.